Updates are being posted every few weeks on our Kickstarter updates page!
Frequently asked questions
Contacting Bad Crow Games
First, check the questions below to see if we have already answered your question. Then, if your question is still unanswered, email us at firstname.lastname@example.org using one of the following subject lines:
- Unfulfilled/Never Received My Order
- Other CoH Issue
British Emplacement Pack Missing
The British Emplacement Pack is shipped inside the Terrain Pack 2 box. Open your copy of Terrain Pack 2 and you should find your British Emplacement Pack inside.
USA / CANADA / AUSTRALIA / NEW ZEALAND: You will receive an email asking you to confirm your address before your order ships.
Bent Gun Barrels
Some of the gun barrels may become bent during storage or shipping. It is an easy fix however, refer to the one page fixing bent turret insert in your core set. In summary:
Please fill out the form to the right for any damaged components and upload an image of the issue if possible. The image is verification for our manufacturer and helps us obtain replacement parts from them easier.
Note that British Emplacement Pack contents are inside the Terrain Pack 2. For other missing components please note that the contents listed on some of the boxes is innacurate. Please refer to the master components list here: https://docs.google.com/spreadsheets/d/1FVeVwK22-lOcVhzlU9pSJEfaaUjMT5NtxmMQ0zHMIIk/edit?usp=sharing
Painted Set Missing
Painted Sets fell behind in the manufacturing process. They are being shipped separately at a later date. Keep up to date on our Kickstarter page Updates - we will be updating frequently about the completion and shipping dates for painted sets. Also join our Discord for more information https://discord.gg/554CDVf35M
Did Not Receive Order Yet / Shipping Update by Region
Depending on your region or the contents of your order they may not have been shipped yet. Please consult the following information before sending a support ticket:
What is the Gamefound Pledge Manager
Like most large Kickstarters, we outsourced our pledge management system to Gamefound. This platform imported all of your kickstarter or late backer information. You were sent an email link invite to it. Contact us if you cannot find it in your email.